Last updated: 27 May 2026
In the following, we inform you about the processing of personal data when using our website and online store. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behaviour. We process personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and applicable subsidiary legislation. In this way, we would like to inform you about our processing procedures and at the same time comply with our legal obligations.
The organisation responsible for your personal data (data controller) is:
Clover Global Pte Ltd
22 New Industrial Road, PRIMAX #02-15, Singapore 536208
UEN: 201900180M
General enquiries: online@cloverglobal.com.sg
Data Protection Officer (privacy requests): dpo@cloverglobal.com.sg
Phone: +65 6377 3789
When using the website for information purposes, i.e. simply viewing it without registering and without you providing us with any other information, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security and must therefore be processed by us:
(A) IP address
(B) Date and time of the request
(C) Content of the request (page visited)
(D) Amount of data transmitted in each case
(E) Browser
In addition to purely informational use of our website, we offer various services that you can use if you are interested (e.g. registering an account, purchasing goods) and we use other functions to facilitate sales (e.g. payment method selection) and to analyze or market our offers, which are presented in more detail in Section 4 and 5 below. Accordingly, you usually have to provide further personal data and/or we process such further data that we use to perform the respective services. The aforementioned data processing principles apply to all data processing purposes described here. Collection of personal data is not the main or sole purpose of our website.
In some cases, we use external service providers to process your data (e.g. payment service providers, shipping companies, for more on these see Sections 5 and 6 below). These service providers are carefully selected by us, are bound by our instructions and are regularly monitored.
Furthermore, we may pass on your personal data to third parties not already mentioned in this privacy policy if we offer participation in promotions, competitions, conclusion of contracts or similar services together with partners. Depending on the service, your data may also be collected by the partners on their own responsibility. You will receive more detailed information when you provide your data or in the description of the respective offers.
Our website and online store are operated on SHOPLINE and may use other service providers whose systems are located outside Singapore (for example in the United States, European Union, or elsewhere in the Asia-Pacific region). This includes our e-commerce platform (SHOPLINE), payment gateways connected to SHOPLINE, cloud hosting, and analytics or advertising tools such as Google Analytics and Google Ads. Where personal data is transferred overseas, we take steps required under the PDPA to ensure that recipients provide a standard of protection comparable to that under the PDPA, including contractual safeguards and, where applicable, your consent. More detail on specific tools appears in the cookie and analytics sections below and in the description of each offer when you provide your data.
When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. When you register a customer account with us, we only collect the information that you voluntarily share with us. This data may include, for example :
(A) Your first and last names, as the case may be also your title or user name
(B) Login data: your email address and a password you choose yourself
(C) Your contact details, e.g. your name, postal addresses, telephone numbers, fax numbers, email addresses
(D) Any further information on your person and your interests that you might share with us
If you order something from our online shop, we will collect your shopping data. Depending on the type of purchase and processing status, shopping data may include the following information:
(A) Purchased item details (name, price, model, etc.)
(B) Order number
(C) Delivery and billing addresses
(D) Delivery and payment status, e.g. “completed” or “dispatched”
(E) Messages and communication relating to purchases (e.g. complaints and messages to customer service)
(F) Return status, e.g. “ongoing”
(G) Information regarding service providers involved (e.g. shipment numbers of parcel services)
We offer you various payment methods through our SHOPLINE online checkout, depending on the options enabled in our store settings — in particular credit or debit card and PayNow. We do not offer PayPal on our online store at this time. We collect the payment details you provide in order to execute payment. We receive further payment details from SHOPLINE and its payment service providers in connection with processing your transaction. For approved corporate accounts, we may also carry out credit checks in accordance with our credit terms. We only forward information to payment service providers that is necessary for processing payment.
Payment details include:
(A) Billing addresses
(B) Preferred payment method
(C) For corporate accounts paying by bank transfer: your Singapore bank name and account number as stated on remittance advice (we do not use European IBAN/BIC or UK sort codes for standard retail checkout)
(D) Credit card details
The payment details also include other information directly connected to payment processing and, where applicable, credit checking. This applies, for example, to transaction references, payment status, and limited card or PayNow confirmation data processed by SHOPLINE and its payment partners — we do not store your full card number, PIN, or passwords on Clover Global servers.
We may use cookies, tags, web pixels, and similar technologies to automatically collect information on our Services. Cookies or tags are bits of code that allow our technology partners to collect information that usually does not directly identify you. If required by law, we will request your consent before using cookies or other tracking technologies. Information within this section describes our use of cookies and your ability to control the use of cookies for advertising-related purposes. As described below, we will not use cookies or similar tracking technologies that process your personal data, unless they are Strictly Necessary Cookies, or you opt-in, i.e. consent, by using the cookie banner or consent manager found on our Site. You may withdraw your consent or update your preferences at any time by clicking the “Manage Cookies” link within the website footer.
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.
Generally, we use first-party and third-party cookies for the following purposes: to make our Services function properly; to provide a secure browsing experience during your use of our Services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our Services; and to remember your preferences for your convenience.
We use the following types of cookies on our Services:
Strictly Necessary Cookies. These cookies are essential because they enable you to use our Services. For example, strictly necessary cookies allow you to access secure areas on our Services. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our Services to work and they cannot be disabled.
Functional Cookies. We use functional cookies to remember your choices so we can tailor our Services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our Services. We do not use functional cookies to target you with online marketing. While these cookies can be disabled, this may result in less functionality during your use of our Services.
Performance or Analytic Cookies. These cookies collect passive information about how you use our Services, including webpages you visit and links you click. We use the information collected by such cookies to improve and optimize our Services. We do not use these cookies to target you with online marketing. You can disable these cookies as set forth below.
Advertising or Targeting Cookies. These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant advertising on other sites. You may disable the use of these cookies as set forth below.
You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.
To see how successfully our marketing campaigns or other goals of the Services are performing we sometimes use conversion pixels, which fire a short line of code to tell us when you have clicked on a particular button or reached a particular page (e.g. a thank you page once you have completed the procedure for subscribing to one of our services or have completed one of our forms). We also use web pixels to analyze usage patterns on our Services. The use of a pixel allows us to record that a particular device, browser, or application has visited a particular webpage.
We may use third-party service providers to monitor and analyze the use of our Services. Presently, we use Google Analytics. Google Analytics is a web analytics service that tracks and reports Site traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, available at: https://tools.google.com/dlpage/gaoptout.
We also use remarketing services to advertise on third-party websites to you after you visited our Services. For this purpose, visitors are grouped by certain actions on our Services, e.g., by duration of a visit. This enables us to understand your preferences and to show you personalized advertising even if you are currently surfing on another website that also participates in the Google advertising network.
We use the following tools and services for these purposes:
Google Ads remarketing service is provided by Google. You can opt-out of this by visiting the Google Ads Settings page: https://www.google.com/settings/ads.
If Google Ads is structured to collect personal data, the service provider will be Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and/or its parent company Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Data may be processed on servers outside Singapore. Where required under the PDPA, our cookie banner on the Site will provide you the opportunity to consent before non-essential advertising cookies are used.
We do not use Bing Ads, Microsoft Advertising Universal Event Tracking, Facebook Ads, Meta Business Tools, or similar social-media advertising pixels on this website.
We may also use Tracking Technologies to collect "clickstream" data, such as the domain name of the service providing you with Internet access, your device type, IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our Site, webpages viewed, content searched for, access times and other relevant statistics, and assign unique identifiers to the device or other credentials you use to access the Site for the same purposes.
Pages of our Site may also use Java scripts, which are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components; entity tags, which are HTTP code mechanisms that allow portions of websites to be stored or “cached” within your browser to accelerate website performance; and HTML5 local storage, which allows data from websites to be stored or “cached” within your browser to store and retrieve data in HTML5 pages when the website is revisited.
Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT" signals have not been adopted, our Site does not currently process or respond to “DNT” signals.
You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third-parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings.
We only forward your data if this is allowed by Singapore law. We work particularly closely with certain service providers, for example in the area of customer service (e.g. hotline service providers), with technical service providers (e.g. running computer centers) or with logistics companies (e.g. postal companies such as J&T Express, Ninja Van, SingPost and DHL Express). These service providers may generally only process your data on our behalf under special conditions. Where we use them to process orders, the service providers only receive access to your data in the scope and for the time period required for provision of the relevant service. If you shop with one of our partners, we forward particular shopping data regarding you to the partner (e.g. your name and your delivery address), so that the partner can send you the goods ordered.
If we are obliged by an official or court decision or it is for prosecution purposes, we will if necessary, forward your data to prosecution authorities or other third parties.
We will store your personal data as long as is necessary for the purposes named in this Privacy Policy, especially for the fulfilment of our contractual and legal obligations. We may also store your personal data for other purposes if or as long as the law allows us store it for particular purposes, including for defense against legal claims.
If you close your customer account, we will delete all the data we have stored regarding you. If it is not possible or necessary to completely delete your data for legal reasons, the relevant data will be blocked for further processing. If data is blocked, technical and organizational measures are used to ensure that only a few employees can access the relevant data, based on need to know and only for select purposes (e.g. in the event of a tax audit).Blocking will occur, for example, in the following cases:
(A) Your order and payment details and perhaps other details are generally subject to various legal retention obligations. The law obliges us to retain this data for tax audits and financial audits for up to ten years. Only then can we finally delete the relevant data.
(B) Even if your data is not subject to any legal retention obligation, we may refrain in the cases allowed by the law from immediate deletion and instead carry out initial blocking. This applies especially in cases where we may need the relevant data for further contractual processing or prosecution or legal defense (e.g. in the event of complaints). The decisive criterion for the duration of the blocking is then the legal limitation periods. After the relevant limitation periods expire, the relevant data will finally be deleted.
Deletion may be waived in the cases allowed by law if the data is anonymous or pseudonymous and deletion would rule out or seriously hinder processing for scientific research or statistical purposes.
We use technical and organizational measures to secure our systems. With regard to your order and your customer login, we transmit your personal data securely using SSL encryption (Secure Socket Layer).
Your personal information or image may not be used for advertising purposes without your consent where consent is required under the PDPA. Accordingly, you have the following rights against us as an organisation responsible for your personal data:
(A) right of access to personal data about you;
(B) right to correct inaccurate or incomplete personal data;
(C) right to withdraw consent to processing (where processing is based on your consent), subject to legal and contractual restrictions;
(D) right to object to processing of your personal data for direct marketing purposes, including related profiling where applicable;
(E) right to request deletion of personal data where we no longer have legal or legitimate business needs to retain it, subject to exceptions under the PDPA;
(F) right to request a copy of personal data you have provided to us, in a commonly used format, where technically feasible and consistent with the PDPA.
In order to ensure that your data is not disclosed to third parties in the course of requests for information, please attach sufficient proof of identity to your request.
If you have given your consent to the processing of your data, you may revoke this consent at any time. Such revocation affects the permissibility of the processing of your personal data after you have expressed it to us. The permissibility of the processing of your data up to the time of your revocation remains unaffected.
(A) Where we rely on a legitimate business purpose under the PDPA (and not solely on your consent or contractual necessity) to process your personal data, you may object to that processing. This may apply, for example, to certain analytics or service-improvement activities described in this policy. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data in the way we have done. In the event of your objection, we will review the situation and either cease or adjust the data processing or explain our legitimate reasons for continuing, consistent with the PDPA.
(B) Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time. The best way to exercise your advertising objection is to contact us using the contact details provided above.
You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC), Singapore’s data protection regulator, if you believe we have not handled your personal data in accordance with the PDPA. We encourage you to contact our Data Protection Officer at dpo@cloverglobal.com.sg first so we can try to resolve your concern. For more information, visit https://www.pdpc.gov.sg.
Further improvements to our website or changes in legal or regulatory requirements may require changes to this privacy policy. Thus, we encourage you to re-read this Privacy Policy from time to time.
Our entity details are as follows:
Legal Entity Name: Clover Global Pte Ltd
Trading Name: CGonline
Company/Registration Number: 201900180M
Registered Business Address: 22 New Industrial Road, PRIMAX, #02-15, Singapore 536208
Email Address (general): online@cloverglobal.com.sg
Data Protection Officer: dpo@cloverglobal.com.sg
Phone Number: +65 6377 3789
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