We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We only accept a return for reasons such as wrong item delivered to you, damaged or defective item upon arrival at your designated address in Singapore.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at online@cloverglobal.com.sg with stating the reason for the return. If your return is accepted after our examination of the item, we will send you a Return Note and either arrange to pick up from you or you may return the item to the following address. Items sent back to us without first requesting a return will not be accepted.
Returned items would be shipped to the following address:
Clover Global Pte Ltd
22, New Industrial Road
PRIMAX #02-15
Singapore 536208
Attn: Clover Global Pte Ltd
You may drop-off your return in person at the same location during Monday to Friday in between 9:00 AM and 6:00 PM. (Closed on Weekends and Public Holidays)
Return shipping costs are borne by the customer unless the item is defective or we sent the incorrect product. You can always contact us for any return question at online@cloverglobal.com.sg.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or customized items based on your specification requirements). Please get in touch if you have questions or concerns about your specific item.
The fastest way to get the correct item is to return to us the wrong item we delivered to you for an one-to-one exchange, if you preferred.
We will notify you once we have received and examined your return of damaged or defective item, and let you know if the refund was approved or not. If approved, the refund will automatically be processed to your original payment method (for example, the credit or debit card or PayNow payment used at checkout through our SHOPLINE store payment settings). Please remember it may take some time for your bank or card issuer to process the refund, and in some circumstances this may take up to 14 business days after the refund has been processed by us.
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